Contact Information

For more information or to place an order, please contact a customer service representative:

WESTERN OFFICE & DISTRIBUTION CENTER:
Office hours are 8am-5pm PST
Sales line hours are 5am-5pm PST
Office: 1.800.663.2934 or 604.607.4447
Fax: 1.888.933.3385 or 604.607.4446
Address: Eddi's Wholesale
5744 268th Street, Langley, B.C. V4W 0B2

EASTERN DISTRIBUTION CENTER: 

Eastern office hours are 8am-5pm EST                                                                                               
Sales line hours are 8am-8pm EST 
Office: 1.800.663.2934
Fax: 1.888.933.3385 or 604.607.4446
Address: Eddi's Wholesale 
255 Holiday Inn Drive, Cambridge, ON, N3C 3T2                                                                                                                                                                                                                                                                                                                               

For B.C., Alberta, Saskatchewan and Manitoba orders placed with Eddi’s Wholesale and confirmed by the customer prior to 10:00am PST will ship the same day. For customers geographically close to the Langley office (B.C. Lower Mainland), this cut-off time is 8:00am PST daily for the same day delivery. For Ontario, Quebec, Nova Scotia, Newfoundland and P.E.I. orders placed with Eddi's Wholesale and confirmed by the customer prior to 10:00 EST will ship the next day

 

ACCOUNTS, PAYMENTS & TERMS

New Accounts 
New accounts are required to fill out an account application. Please visit our website to download an account application. Please return your account application form to us along with a copy of your current business license, HST, GST, QST, PST number, pesticide and/or farm license. New accounts will be COD until credit is established.

Terms 

Customers who have established credit with Eddi's Wholesale will receive terms of Net 20th of the month following date of invoice. Overdue accounts are to bear interest at the rate of 2% per month. All returned cheques will be charged a $20.00 handling fee.

Payment 
Eddi's Wholesale is pleased to provide many convenient payment options. We accept cheque, Visa, Mastercard, debit, bank transfer and e-transfer.

*Eddi's Wholesale will accept Visa or MasterCard payments for regular invoiced orders & programs to a maximum of $1,000 per month. For invoices with extended terms (Mainly Spring & Fall booking orders) credit card payments will not be accepted.


HST, Quebec sales tax, and Pesticide license: 
HST is charged on all orders in Ontario, Nova Scotia, New Brunswick and Newfoundland. We require a Quebec sales tax number upon completion of a credit application. We require an up-to-date Pesticide license number (if required). In Ontario to be able to sell class 7 pest control products, you must have a Limited Vendor License starting January 1, 2010. Class 8 products are banned in Ontario. No license is required to sell class 6 products.


Pricing/Products 
Price fluctuations (increases and decreases) are a common and necessary element in any business. Prices are subject to change without notice; we will strive to provide 30-days notice whenever possible. Catalogue pricing does not include taxes.

RETURNS & FREIGHT POLICY

A return authorization must be obtained prior to returning any item to Eddi’s Wholesale. All returns are subject to a 20% restocking charge unless the goods are defective. We ask that the goods be in a saleable condition ie. clean, with packaging intact, and with any pricing stickers removed in such a manner as to not deface the product in any way. Freight for returns sent to our warehouse locations must be prepaid by the customer. Warranty, repaired or replacement product will be sent back to the customer with no freight charges. Discontinued, special order, promotional, cross dock, and direct ship orders may not be accepted for return for credit unless they are defective.

Eddi's Wholesale will pay the freight on orders to main city centers that reach the required minimum. Depending on your region, the minimum order amount varies.

FREIGHT MINIMUMS


B.C. LOWER MAINLAND: $300.00 (Please call for local delivery schedule)

VANCOUVER ISLAND: $600.00

SUNSHINE COAST: $700.00

OKANAGAN: $800.00

KOOTENAYS: $1000.00

100 MILE HOUSE: $1000.00

WILLIAMS LAKE & QUESNEL: $1000.00

PRINCE GEORGE: $1300.00

YUKON/NWT: Freight Quote Required

ALBERTA: $1300.00

SASKATCHEWAN: $1500.00

MANITOBA: $1800.00

GTA: $500.00

OUTSIDE GTA: $700.00

THUNDER BAY: Freight Quote Required

GREATER MONTREAL: $600.00

QUEBEC (all other): $800.00

ATLANTIC CANADA: $1100.00

NEWFOUNDLAND: Freight Quote Required

DELIVERY FEES & TAILGATE FEE: $5.00 delivery fee for all BC Lower Mainland & GTA orders $10.00 delivery fee for all orders Outside the BC Lower Mainland & GTA $50.00 tailgate fee Above fees will be applied to your invoice.

BULK PRODUCTS: Soils, fertilizers, growing mediums, and other large low-value items will be processed higher than catalogue price when shipping outside of the BC lower mainland and GTA. The quantity ordered and shipping location will impact the price of the item. To confirm pricing on bulk items please contact your Eddi’s representative.

ORDERS BELOW MINIMUM & REMOTE LOCATIONS: For orders below the prepaid minimum or outside city centers, Eddi’s can arrange freight and apply the cost to your invoice (prepay and charge). Orders can also be picked up, or you can arrange for your own freight company to pick up the order. To find out if Eddi’s will prepay freight to your location, contact your Eddi’s representative.

Please note: All orders must be $200 or more to be processed.

PICK UP ORDERS: Pick up orders must be a minimum of $200. Orders can be picked up between 8am and 5pm